Frequently asked questions & answers

Maintenance includes a functional test, software update, and replacement of wear parts. You can register for maintenance on our service page.

We recommend sending the S700 active shoulder exoskeleton in for maintenance once a year, as components of the pneumatic system need to be checked and wear parts replaced. Maintenance of the B900 active back exoskeleton is also highly recommended if it is used frequently.

Textiles are removable and machine washable at 30°C in the wash bag provided. Motorized, fixed components can be wiped clean with a damp cloth and mild detergent.

Yes, our exoskeletons can be individually adjusted to body heights of 1.60–2.00 m, individual strength requirements, and work demands. This means they can be used by both women and men.

Yes, our exoskeletons are designed to be worn over normal work clothes.

The user. The exoskeleton supports the user's movements. The user must carry out the movement himself. The force of the exoskeleton is always less than the muscle strength of the user. This means that the user always retains control. 

According to the German Social Accident Insurance: "Employers are also obliged to carry out a risk assessment. As a result, protective measures including instructions must be derived and implemented. In particular, the protection goals and requirements of the Ordinance on Industrial Safety and Health (Betriebssicherheitsverordnung) and, if applicable, the Ordinance on Safety and Health in the Use of Personal Protective Equipment at Work (Verordnung über Sicherheit und Gesundheitsschutz bei der Benutzung persönlicher Schutzausrüstungen bei der Arbeit) must be taken into account.

You can find a sample risk assessment here: Risk assessment for exoskeletons version 1.1 - draft (dguv.de)

The support force is provided by springs or elastic bands. This must be built up by the user during the opposite movement - e.g. lowering the arms after lifting. This leads to a balancing of the effort between lifting and lowering, but not to a fundamental relief.

An active system has its own power source, which allows fine-tuning of the assistance power via a control interface. In addition, it is possible to set when the power should kick in and when no assistance is needed.

Exoskeletons are body-worn assistance systems. They differ in terms of drive principle and design, but always fulfil the same purpose: to relieve the user during prolonged physical strain - especially in forced postures.

For all activities performed with an exoskeleton, it is crucial that the assistive force kicks in at the right time and to the right extent. Presets are presettings of these parameters that can be transferred to the S700 to ensure optimal adaptation to the work task.

Intelligent control and adjustable actuators weigh more than passive systems. As with a load backpack, this additional weight is transferred to the hip belt and supported by the strong leg muscles. In contrast to passive, mechanical aids, the S700 not only stores energy, but also provides the user with additional strength in the arms.

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Our musculature needs a healthy level of load. The supportive force of the exoskeleton can be directed in such a way that it preserves positive training effects for the musculature while minimising negative effects on the joint apparatus. 

No, on the contrary. Since the exoskeleton only removes the permanent overload, the muscles remain actively used and trained.

The exoskeleton can be used with most commercially available, hand-held tools such as drills, grinders or suction cups. As its support force interferes with the movement sequence, it is not recommended for use with safety-critical operations such as open electrical cables or cutting blades. 

The advanced joint chain and flexible back suspension allow maximum freedom of movement with controlled support. This also applies to secondary activities such as tying shoes or reaching into trouser pockets.

On the contrary, short-term effects have already been proven to be positive and this is also expected for long-term studies. However, such studies are not yet available for this modern technology. In any case, the exoskeleton must be ergonomically correctly adapted for the user in order to unfold its positive effect.

No. And that is not the goal either. The exoskeleton is intended to move the same loads and perform the same work activities as before. The support provided by the exoskeleton only prevents overloading and thus complaints in the muscle-joint apparatus. 

If one of our products does not work as expected, please contact our customer service: service@exoiq.com. We will respond to email inquiries within two working days.

No, since the active exoskeleton generates electromagnetic fields and could interfere with the pacemaker, its use is not recommended.

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No, the S700 is not suitable for use in hazardous areas and does not have ATEX or IECEx certification.

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For a more natural, organic feeling: air pressure has a less static effect on the user than an electric motor. In addition, with pneumatics as the drive, the actuators are much more compact and lighter.

The S700 shoulder exoskeleton has been available since October 2024. A demonstration at your premises is possible at any time. Please contact our sales department to arrange an appointment.

The exoIQ exoskeleton has been proven to reduce the muscle activity required when working at and above head height. This significantly relieves the shoulder and neck muscles and prevents discomfort, especially during long periods of work.

The S700 can be used with most commercially available hand-held tools such as screwdrivers, riveting hammers, grinders or suction cups. As it interferes with the motion sequence with its assist force, its use is not recommended for safety-critical handling such as with open electrical cables or cutting blades. A combination with personal protective equipment must be checked in each individual case. Respirators with a filter unit as a belt at waist level are usually good to use.

The innovative link chain and flexible back suspension allow maximum freedom of movement with controlled support at the same time. And for reaching into your trouser pocket or other secondary activities, the power supply can be interrupted at any time with the pause button, so that the S700 does not become a disruptive factor.

The S700 generates the additional force by means of pneumatics. This is generated by an integrated mini compressor.

Potentially yes. Overstrained shoulder and neck muscles can affect the back - also because unergonomic compensatory movements often occur. These strain the lower back in particular. This negative interaction can be avoided with the exoskeleton. 

All recordings are saved locally on your own end device. The data is only recorded if the user has actively consented to Bluetooth pairing with the S700.

The exoIQ app is free and can be downloaded from the Apple App Store and Google Play.

The exoIQ app allows you to record and document your work with the exoskeleton. The automatically generated report shows exactly the movements of the user and the support provided by the S700. This makes ergonomic workplace analysis much easier.

The ergonomic evaluation was created by biomechanics and sports scientists with doctorates and uses, among other things, the ergonomic specifications and evaluation criteria of the DGUV. Source‍

Of course. The video workplace analysis does not require an exoskeleton but only the camera of the smartphone or tablet.